Organizations struggle with many issues that inhibit their ability to achive long-term business intelligence (BI) success, Although thechnology often plays key role, it's the nontechnical elements-people, process, politics and corporate culture. That pose the greatest threat and can sabotage even the best-intented BI Efforts.
Organizations must address the human side of BI to drive awareness, increase adoptions, and create sustainable monument the delivers the greatest long-term value from their BI capabilities.
NOT ESTABLISHING A FORMAL TRAINING PROGRAM
Training users about your BI solutions is one of most important elements for change. for this reason, you must formalize your BI training program by including it as a component of your BI strategy and providing oversight through your governance board.
when developing a formal BI training program, beging by categorizing the users of your solutions. Categorizing users helps your better understand requirement differences for information use and consumption, Bi delivery tools, and training. Most organizations have at least three to five different BI user profile groups.
Once you identify your users, create a formal curriculum for each of the identify user profile in your organization. While the governance board needs to make training a prerequisite to user provisioning, the BICC should own the trining content and provide oversight fort its delivery. Initial training should focus on the proper user of data and business metrics leveraging the BI tool's functions.
Consider a "train- the- trainer" approach and leverage the business champions to server as trainers throutgout your organization. Utilizing business champions enables:
- Better cost and time management (Having core BICC team deliver onsite training in geographically dispersed organizations could be too costly)
- A stronger focus ont he proper business use of data, reports and analytics
- Addresing bussines issues amd question in real time
- Better advocacy of the BI solutions and more effective change management
